Shipping & returns
Every piece is packed and shipped by hand from the studio. Here is what to expect when an order is on its way, and what to do if something is not right.
Last updated
At a glance
- Where we ship
- Within the United States only. A US shipping address is needed at checkout.
- Processing time
- Orders usually ship within [PLACEHOLDER: processing time, e.g. 3 to 5 business days] of being placed. A busy batch release may add to that, and any change is noted at checkout.
- Carrier
- [PLACEHOLDER: carrier, e.g. USPS]
- Shipping cost
- [PLACEHOLDER: cost, e.g. a flat rate of $X, calculated at checkout, or free over $X], shown clearly before payment.
- Tracking
- [PLACEHOLDER: tracking statement, e.g. A tracking link is emailed once an order ships.]
- Return window
- [PLACEHOLDER: return window, e.g. 14 days] from delivery, as long as the piece is [PLACEHOLDER: accepted condition, e.g. unused and in its original condition].
- Return shipping
- Paid by [PLACEHOLDER: who pays, e.g. the customer, except where an item arrived damaged or incorrect].
- Refund timing
- Within [PLACEHOLDER: refund timing, e.g. 5 to 7 business days] of a return arriving and being checked. Banks can take a few extra days to post it.
Pieces are made in small batches, so an order takes a little time to prepare before it leaves the studio. That wait is the work being done, not a queue.
Starting a return
Email hello@brighteyesandsunflower.com with your order number and which piece you would like to send back. The studio replies with the return address and anything else you need. Please keep the return tracking until your refund is confirmed.
Exchanges
[PLACEHOLDER: exchange policy. For example: Because batches are limited, a direct exchange is not always possible. The simplest path is a return for a refund, then a new order for the piece you want.]
Final sale
[PLACEHOLDER: final-sale rules. For example: Custom and made-to-order pieces, and any item marked final sale, cannot be returned. Everyday pieces follow the return policy above.]
Damaged or wrong items
If a piece arrives damaged, or it is not what you ordered, email hello@brighteyesandsunflower.com within [PLACEHOLDER: window to report, e.g. 7 days] of delivery, with a photo if you can. A damaged or incorrect item is made right at no cost to you.
Questions
Anything about an order or a return is welcome at hello@brighteyesandsunflower.com, or through the contact form.